Plexamp mac5/24/2023 ![]() This doesn’t look like a task that takes years to complete. The company have released a great product. Our problems do not seem to be impossible to solve. This is why we use the subscription model: we pay and you can develop the product and release new features. They expect to receive answers to the questions. They believe that if there is a problem, it will be solved as soon as possible. We don’t tell that we have found a job and will pay later. Each of us pays you our own money every month. Moreover, you are using a subscription model. Sometimes I think if we didn’t reportabout it, dev team wouldn’t even know about it. When there were problems with VOX servers, the problem was solved for days. Guys, where is your monitoring? If the server is unreachable you need to get alerts in the messenger within 5 minutes. And the only way to tell the developers about it was Twitter. Sometimes even the site and forum didn’t work at such moments. But one day the covers disappeared from all the files at once.Īnd sometimes the server retruns 500 (server error) and it was impossible to download or upload files. Generally the problem was with new files. Sometimes they disappeared on iOS, sometimes - on Mac, and sometimes on both of them. There was also a problem with album covers and artist art. This was not very convenient, but I didn’t want to wait for help from support a significant time. ![]() By this time, I have found a workaround - I converted a file to a different bitrate and then re-uploaded it. However, six months later, I was again in the same situation and my files were again handled manually by support. But I decided that the support wants to solve my problem until a fix is released. It is not scaled for big amount of users, it is not reliable, and it requires human participation. For me as a develoepr this solution doesn’t looks great. When I contacted support, they told me that this was the known problem and suggested to delete the track manually on the server. I don’t know what the problem is - I tried everything: renaming the file, changing the name of the track and album, but it didn’t help. There were some minor issues that I thought the developers could fix quickly.įor example, when deleting and reloading the same file with different tags, the app still displayed the old tags. Actually I didn’t have any serious problems with the app. I didn’t need a Windows app and I was ready to edit file tags locally. I used it on Mac and iOS, I was ready to pay for a good product and it seemed like I was in the target group of this product.
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